ADMINISTRATION
Account management
We aim to meet and exceed your expectations for service.
Our well-developed account management functions will
ensure smooth day-to-day operation of your plan. Access
to information and communication are critical
components. These will be facilitated through a variety
of resources, including:
- Wallet identification card containing emergency
contact information
- Employee handbook
- Direct access to medical advice through our evacuation
provider’s network
Account information online
MSH International uses a unique web application to
provide our global clients with easy access to a variety
of benefit information...any time of day...anywhere in
the world.
A simple but secure login on the front of our web site
provides access to personal information including:
- A printable copy of your wallet card
- Online claims forms
- Information about current claim status
- Ability to update personal details
General plan information is also readily available,
including:
- Plan summary
- An online version of your benefit plan
- Emergency contact information
Administrators also have online access to their administration manual, including all of the forms and other materials needed for administering the plan.
Billing and eligibility administration
MSH International handles all billing and eligibility functions and provides comprehensive reporting to meet your needs.
This saves time and reduces complexity for your firm.
You deal only with us, and we deal with the number of
insurers that are required to facilitate your
comprehensive plan design. Monthly invoicing and quick
turnaround on billing enquiries will likewise contribute
to an efficient administrative environment.
Consulting and underwriting
We provide in-house consulting and underwriting
expertise, negotiating with insurers on your behalf to
ensure competitive renewal rating, pricing for plan
design changes, or costing that may be needed in
response to emerging global business requirements.
Privacy policy
Protection of personal information has always been a priority at MSH International. Our policy sets high standards for collecting, using, disclosing and storing personal information. We also have comprehensive procedures in place for managing personal information, including enhanced security for online information. MSH International's Privacy Officer is responsible for ensuring that our standards for protection of privacy remain high, that we are responsive to privacy requests and enquiries from our clients, and that we are in compliance with the Legislation at all times.
