HomeMSH InternationalOur quality approach

ISO 9001 is an internationally recognized quality management system standard published by ISO (International Organization of Standardization).It is based on eight quality management principles and provides a framework for managing an organization’s quality process. Delivered by Bureau Veritas, this certification is recognized as a symbol of excellence worldwide.

 

Our head office for the Americas, based in Calgary, has been certified in March 2017, demonstrating our achievement and continued commitment to conduct business in a thoroughly professional and consistent manner.

 

Across all departments, MSH INTERNATIONAL’s quality policy specifically focuses on three main areas:

LISTENING: Understanding and anticipating the needs and expectations of our clients


- Client satisfaction surveys
- Request and complaint tracking tool

PROXIMITY:  Close at hand and culturally sensitive to client companies and their employees


- Multilingual and multicultural teams who are close to businesses and to each individual employee, regardless of their country of residence

INNOVATION: Developing new products and services with real added value


- Anticipating business needs in the field of international healthcare benefits
- Designing new products and value-added services
 
Certification ISO 9001

 
Contact us
Talk to our sales team
   Phone: (403) 232-8545 (Call Collect)
   Toll Free: 1-800-672-6089
sales@americas.msh-intl.com
 
Contact our Customer Care Center
   Phone: 1 (403) 537-8823
   Toll Free: 1 (866) 767-7959
claimsamerica@msh-intl.com
 
Why choose us?
4 regional head offices always close to you
14 service offices
330,000 members
92% customer satisfaction
94 700 providers worldwide
880,000 in the US alone