MSH Provider Network quick access
MSH Members
Login to find a healthcare provider near you
Are you a medical provider?
Become a partner of the MSH Providers Network
Sales team
Customer services
Individuals sales team
From 8 AM to 5 PM (MT)
Send us an email
Corporates sales team
From 8 AM to 5 PM (MT)
Send us an email
Quick Access
MEET OUR LEADERSHIP TEAM
Expertise and listening
ROLE
NAME
Robin Ingle is the CEO of MSH Americas, North American leader of international travel insurance and global benefits solutions. With over 40 years of hands-on experience in the international insurance industry, Robin has led the transformation of the company into a successful and profitable organization, by developing and implementing a redefined product suite that includes international health, special risk, and assistance insurance products to travelers, students, expatriates and businesses going anywhere in the world. Robin is a genuine entrepreneur and in his position, he thrives in MSH Americas expansion and success.
ROBIN INGLE
CHIEF EXECUTIVE OFFICER
Pamela Kwiatkowski is the Senior Vice-President of Distribution & Client Experience at MSH Americas. She is strongly focused on digital solutions that provide exceptional customer experience and increased client revenue. Pamela brings 30 years of experience in the life and health insurance industry. She works closely with insurers, Managing General Agents (MGAs), affinity groups, and advisors to help grow and develop MSH Americas’ distribution network through solid sales, marketing plans, and strategic initiatives. Uncovering unique market opportunities, educating consumers, and supporting industry partners are Pamela's key strengths.
PAMELA KWIATKOWSKI
SENIOR VP DISTRIBUTION & CLIENT EXPERIENCE
Leon Dreff is the Chief Financial Officer of MSH Americas and is responsible for the overall financial strategy of the company. Leon manages a team of finance professionals who support MSH Americas’ aggressive growth strategy. In addition to operational support and strategic planning, Leon provides the company with financial stewardship, Treasury management, accounting and reporting, budget and planning, Board and shareholder reporting, contract review and strong internal controls. Leon has an MBA from the Schulich School of Business and is a designated CPA, CMA.
LEON DREFF
CHIEF FINANCIAL OFFICER
Melanie Veloso is the Deputy Chief Officer of Operations and is tasked with the day-to-day administration and operations of the MSH Americas offices in North America. With over 15 years of case management and emergency assistance experience, she is implementing the company’s business plan according to the MSH Americas’ business model. Melanie is a key element in the growth of our company by focusing on quality control and enhancing MSH Americas reputation among our customers. Melanie has a strong leadership skills with an exceptional record in building successful management teams which allow her to create operational strategies aligned with the company’s goals.
MELANIE VELOSO
DEPUTY CHIEF OFFICER OF OPERATIONS
Yoojin Won is the Director of Strategic Initiatives at MSH Americas, delivering project management, strategic planning, and implementation supporting MSH Americas’ vision and growth. As part of the company’s executive leadership team, Yoojin works closely with the management board to monitor improvements and ensure that the organization’s goals are exceeded. Yoojin has in-depth knowledge of TPA (third-party administration) operational processes as well as experience with various assistance, claims, and network management systems, Yoojin develops strong relationship with external and internal partners to enhance MSH Americas’ network around the world. Her hard work and her experience helps MSH Americas continue to be a leader in the industry.
YOOJIN WON
DIRECTOR OF STRATEGIC INITIATIVES
François-Xavier Jeannet is the Director of Operations at MSH Americas. Francois-Xavier brings over 10 years-experience in the financial services and insurance industry and oversights all MSH Americas’ operational functions including the Information Technology, Business Intelligence, Risk, Compliance & Quality Management, and Third Party Administration teams. Francois-Xavier is responsible for leading the company's, operations supporting MSH Americas transition to peak performing status and clients and stakeholders satisfaction.
FRANCOIS-XAVIER JEANNET
DIRECTOR OF OPERATIONS
Susanne is our Director of Sales at MSH Americas. Susanne is accountable for leading the sales and marketing activities of the company, with a focus on the international student market. Susanne has an extensive background in business development, and in her role, Susanne contributes to the strategic business development of studyinsured.com, as well as the Pay-it-Forward initiative in which we had committed to give back to its partner schools. Her knowledge of the industry, combined with an entrepreneurial and results-focused approach and an extensive background in long-term relationship building, has allowed her to drive the expansion of the brand from west to east coast.
SUSANNE HENDRICKSON
DIRECTOR OF SALES
OUR VALUES
Always listening and committed to our customers with whom we build strong relationships and provide excellent standards of service and client satisfaction.
ENTREPRENEURSHIP
The innovative spirit of our founders inspires everything we do
COMMITMENT
Our clients' needs are in the center of our offer
PROXIMITY
We remain close to our clients wherever they are
INTEGRITY
Our relationships are built on trust, transparency and expert advice
Contact us and find your solution with MSH
Our team of specialists is standing by 24/7
Get a call back
Leave your information and we will be in touch shortly
Sign up for our newsletter
Receive monthly travel tips straight to your mailbox